2018 ONE HR REPORT

Patients First. Caregivers Always. Listening Tours • Connected with 7,000 caregivers • Conducted live virtual sessions via Connect Today • Gathered continous feedback on the OCE website • Engaged thousands of caregivers and their family members at the first Family Day Cultural assessment launches and kick-offs • Baseline culture work, lifecycle, analytics • Press Ganey survey and Care-iers initiative • Union Hospital caregiver and patient analyses Strategic Progress • Proof of Concepts: Food@Night , caregiver interest groups (e.g. new parents — lactation room refresh) • Gratitude stations setup enterprisewide • Department and key partnerships established across the health system 2018 ONE HR | Office of Caregiver Experience 6 OCE Listening Tours Main campus Gratitude Station